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Posted: Saturday, 21 January 2017, 12:25 AM

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Customer Service Officer | ASX Listed Company | Technology
Nearby Parramatta location, parking on site
Full-time hours, attractive hourly rates with view for permanent employment
Great work culture, manager, team and office space!
About the company

Randstad currently have an exciting Customer Service Officer role available based nearby to Parramatta, working for an ASX Listed Company. This company represent a very well known brand in their field. In this role, you will be responsible to provide outstanding customer service to customers across Australia. This role will be full-time hours Monday to Friday, inintially on a temporary basis with view for permanency for the right candidate. The company culture is fun, hard working, team focused and focused on individual growth and development.

Key responsibilities of the role include:
High quality, phone-based customer service (inbound calls only).
Maintain current knowledge of products and services.
Resolving customer enquiries / complaints in a satisfactory manner to both parties.
Logging customer issues and requests in CRM database.
Manage first level of inbound contact and deliver first leave of response.
Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customers expectations.
Your profile will demonstrate:
Experience working in a customer service focused role with good stability.
Ability to build rapport, trust and sound relationships quickly over the phone.
Confidence and excellent communication skills.
Strong computer literacy and CRM database management skills.
Positive, self-motivated & result oriented attitude.
Desire to succeed & PASSION to assist customers.
What's in it for you?
Opportunity to work for an ASX Listed company!
Work closer to home with free parking onsite.
Real and fast tracked career progression opportunities.
Full training provided.
Stable, full-time hours working Monday to Friday.
This busy and challenging role requires a candidate who is flexible and able to positively influence staff and liaise with fellow team members. In return there is a flexible and supportive work environment and the opportunity to progress your career. If you are a motivated self-starter looking for a great opportunity with a market leader, please apply.

If you require any further information please contact Kate McVicar on 9615 5379 or email kate.mcvicar@randstad.com.au

• Location: Sydney

• Post ID: 30173727 australia
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