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Posted: Tuesday, 10 January 2017, 2:50 AM

Make a difference improving patient outcomes Highly autonomous role leading a small team Location: Osborne Park, WA Do you thrive working in a fast paced customer service environment? Do you have what it takes to be part of a team that impacts people's lives? We have an opportunity in our orthopaedics customer service team for a Team Leader based at our Osborne Park office. Be Vital in this role In the dynamic and challenging world of medical sales, the customer service team is integral to our success in delivering exceptional service to internal and external customers. The Customer Service Team Leader will report to the National Customer Service Manager for our DePuy Synthes business. You will be responsible for the day to day leadership and performance of our team in Melbourne. You will form part of a large friendly national team who are dedicated to providing exceptional service in a fast paced and busy environment. Other responsibilities include: Dealing with escalated customer enquiries and providing effective resolution to ensure customers are receive the highest level of service possible Daily management and development of Customer Service Team through the identification of training and induction needs, resourcing and rostering. Providing feedback & guidance for team members on their development Approving credits where possible or ensuring the team have the appropriate approvals received for any exceeding the companies terms and conditions. Drive quality and compliance requirements to ensure our standards of service are upheld Lead by example by assisting the team with overflow calls and processing and managing customer orders in SAP Effective management of team performance reports In addition to the above, you will have opportunities to meet with our customers face to face, lead critical projects that impact the team nationally and take a leadership role in driving change. Qualifications Be Valued for who you are You will be an experienced Customer Service Team Leader from a tangible goods industry, rather than services. You will be familiar with the order to cash process and ideally from a large complex organisation. You will possess the following: Passion for helping customers and delivering the best service possible Sophisticated team management skills for a team with various levels of expertise (recruiting, mentoring and developing) Assertive and confident manner in managing challenging stakeholder expectations – internal & external Dedication to process improvement and efficiency Experience in leading significant change initiatives and capable of challenging the status quo to do things differently Ability to balance competing priorities and workload effectively Experience with ERPs and CRMs would be important, preferably SAP and Salesforce This is your opportunity to join one of the largest healthcare companies in the world where we can offer you career progression and personal growth not just locally, but globally. Be part of something bigger than yourself DePuy Synthes, part of the Johnson & Johnson Family of Companies is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials. Building on the legacy and strengths of two great companies, more agile and better equipped to meet the needs of today's evolving health care environment. With a focus on activating insights to develop innovative, comprehensive solutions, we are inspired to advance patient care in greater ways than either company could accomplish on its own. If you are passionate about delivering excellent customer service in the healthcare industry, have excellent attention to detail and enjoy working in a fast paced environment, please apply online using the link below. You will receive an automated email confirming receipt of your application. Should you have any questions pertaining to the role outside this advertisement, please contact Megan Liu in the Johnson & Johnson Talent Acquisition team on 02 9815 3623. Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. Agencies please note: this recruitment assignment is being managed directly by Johnson & Johnson's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Primary Location Australia-Western Australia-Perth Organization Johnson & Johnson Medical Pty Ltd (7515) Job Function Customer Service

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• Location: Perth

• Post ID: 29166962 australia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017