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Posted: Monday, 2 January 2017, 1:48 PM

About the company:
A large pharmaceutical and medical devices organization dedicated to addressing and solving the most important medical needs of our time by developing sustainable and integrated healthcare solutions.
About this role:
A part time product safety assistant required to work Monday, Tuesday and Friday. Initial 12 month contract, possibility for extension. This role sits with the Medical Devices - Customer Complaints team.
Key Responsibilities
Manage customer complaints and enquiries in an efficient and effective manner.
Accurately log all complaints using SAP.
Investigate and resolve customer problems.
Arrange returns and/or overseas testing via airmail and shipping.
Handle all process and documentation for shipping
Build a strong working relationships with internal and external stakeholders.
May occasionally be required to handle biohazard product. Full training will be provided if so.
Skills and Experience
Solid customer service and data entry experience is essential.
Working knowledge of SAP is essential.
Strong order processing skills will be highly regarded.
Knowledge of the medical devices industry will be highly regarded.
Effective communication techniques and a high standard of written and verbal English.
A great attention to detail, high level of accuracy and excellent problem solving skills.
A genuine passion for service excellence.
If you have demonstrated experience in the necessary skill sets and a positive, pro-active nature, please apply using the link provided.
A part time product safety assistant (customer service) required. Initial 12 month contract, possibility for extension.


• Location: Sydney, Sydney / North Shore & Northern Beaches

• Post ID: 32268257 australia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017